HORRIBLE!! Seriously shady business practices! Read the reviews yourself...
HORRIBLE!!! HORRIBLE!!! HORRIBLE!!! STAY FAR FAR AWAY FROM THIS COMPANY!! Same issues as most everyone else. Came time to get my car repaired, they approved all repairs plus covering a rental car. They sent parts to my mechanic and my mechanic informed me that they were not OEM parts as expected that they were some knockoff aftermarket parts that would not even fit my car properly. Argued and argued with Delta Auto Protect and Aaron Lynch agreed to pay for Mercedes OEM parts that my mechanic would order. He gave my mechanic the runaround for days over the payment and my mechanic got fed up and just installed the crappy aftermarket parts that they were sent. Surprise surprise the ignition coils (multiple were sent and replaced) started failing IN LESS THAN A WEEK!! In the meantime they gave my mechanic a song and dance that they were having issues with their computer system and slowing payments and to get the payment from me and they would reimburse me. Of course I needed my car back so I had to pay 100% out of pocket. I then to this day have gotten the runaround of "oh yeah, right we need to send you a check, ok, no problem, I will have it in the mail tomorrow". I guess in their world tomorrow never comes because I have YET to receive a reimbursement check for the rental car or the first trip to the mechanic or the second trip to the mechanic and that time for parts and labor costs to replace the crappy parts that failed in LESS THAN A WEEK! I went through the futile process of sitting on hold for hours, getting transferred a ton of times to people playing games and not willing to take responsibility, only trying to wear me down and even flat out getting hung up on when they answered the phone to then it ringing and being put immediately on hold for sometimes in excess of over an hour! I filed a claim with the BBB at the end of 2018 and Delta Auto Protect did respond to me with a crappy offer nowhere near sufficient as resolving the issue AND they had the audacity to send not only an NDA but one that used illicit business practices meant to automatically entrap you into violating the terms of the NDA and making you liable immediately upon signing it for 1. Repaying the money they were going to refund you but also 2. ALL of their attorney’s fees to now fight you on it and 3. Penalties for violating said NDA! To explain that better, once you file something with the BBB you are agreeing to their terms and one of their terms is complaints are not withdrawn by the person who filed it. Only the BBB has control and they mark complaints as open or closed and when closed they give an explanation like resolved or unanswered (which are the overwhelming majority of Delta Auto Protects’ complaints on there). Delta Auto Protect contacted me directly and said they would ONLY give me the crappy offer if and only if I withdrew my complaint on the BBB website and took down any other negative review in any other place I had left one. Luckily they were dumb enough to put this in writing so I turned it into the BBB to let them know of the undue influence they were trying to force on me and shady dealings. There is now a warning on the BBB website about their illicit demands. Delta Auto Protect also further had the audacity to tell the BBB that I had agreed to something I NEVER AGREED TO in an effort to get them to mark the case closed in a positive manner!! How deceitful and disgusting can they get?!?! Of course I want ALL of my money back but more so I am furious that they are getting away with deceiving so many people!! When I first started fighting them I found a couple of dozen of others like me that they scammed now it has grown to hundreds that I know of and that is not counting the people who have not come forward online or who are still trying to fight them on their own thinking they are the only ones in their position. THIS BEHAVIOR IS NOT OK!!! THEY MUST BE STOPPED!