I tried to order an emergency food kit…
I tried to order an emergency food kit for my brother who lives off grid in California. The order was dropped off at a post office, and when he went to pick it up, he was told there would be an almost $300 postage due fee. He was not able to afford that so it was returned. I contacted 4patriots to see if the order could just be reshipped to my house when it was returned, and I would be happy to pay another shipping fee. I went round and round with customer service trying to see if that could be done. I was told I would have to pay a $21 per package return fee and then wait for the refund to be processed and order again using my address. I told them it was not a return per se. After explaining the situation over and over…I was told the same thing. So now I have to pay $84 for a package that never got picked up due to the high postage due. It was returned and now I have to pay for the return. How does this make sense? How can a company treat customers like this and remain in business? Stay away from this company. I wish I would have read these reviews first.