Dishonest
On the evening of December 16, 2023, I was searching for a specific firearm using its UPC on an aggregate website. I was pleased to find the firearm listed at a great price on your website. Following the instructions on your site, I emailed for a quote and received a response matching the advertised price. The website indicated that the item was in stock, so I proceeded with the purchase, entered my card details, and completed the transaction. I also took the necessary steps to arrange the transfer through my Federal Firearms License (FFL) dealer. However, I received an email from your team the following morning informing me of an inventory error and stating that the item was out of stock. The email also mentioned that all of your vendors were out of stock, and as a result, my order was cancelled. I understand that inventory errors can happen, but I must express my disappointment, particularly because I have since found that this firearm is available and in stock at several other retailers. This contradiction has left me feeling somewhat misled by the information provided by Hinterland Outfitters. Could you please provide further clarification on this situation? If the firearm becomes available again, would Hinterland Outfitters be willing to honor the originally quoted price? I had chosen to do business with your company based on the price and availability advertised, and this experience has been quite disheartening. I appreciate your attention to this matter and look forward to a prompt and satisfactory resolution. Thank you for your time and assistance.