Delivered incorrect items
Delivered incorrect items, but insisted I made these changes to the order. Even though I didn't make the changes, nor did I receive any notifications of changes to the order, they insisted I made them. They said their system doesn't send correspondence to the customer regarding changes made to the original order, only they can see it on their end, saying the customer is aware they are making changes at the time the changes are made, so no notifications regarding changes to the order are sent. So, I didn't make the changes, they sent no correspondence regarding order changes and they failed to acknowledge any possibility of system issues after 83 minutes on the phone trying to resolve this. NEVER SHOP WITH INSTACART.