Issues Resolved
I'm updating my review because the team at Redteago did go above and beyond to resolve the matter and provided me with excellent service to ensure my satisfaction. Kudos to the team at Redteago. I needed the eSim to work... instead, they disconnected my eSim without notice and issued a refund... the poor service is compounded with a high level of incompetency. A customer-driven service company would've issued a refund but at least keep the card alive until another eSim is acquired! If you are planning a trip to Turkey—or anywhere else, for that matter—do yourself a favor and stay far away from Redteago. I recently purchased two "Global" 20GB eSIMs for my wife and me, shelling out a hefty $68 each. For a total of $136, I expected a premium, seamless connection. Instead, I got a pair of digital paperweights. The "Global" Lie Redteago explicitly claims Turkey is covered under their Global plan. This is, at best, a technicality and, at worst, purely deceptive. While the phone might occasionally show a signal bar, the actual service is practically non-existent. A Masterclass in Inconvenience The user experience has been nothing short of a nightmare. We are plagued by: Constant Disconnections: The data drops every few minutes, leaving us stranded in the middle of navigating or trying to communicate. The "Airplane Mode" Loop: The only way to get the signal back is to constantly toggle Airplane Mode on and off. I didn’t pay $136 to spend my vacation babysitting my phone settings. Worthless Service: Most of the time, the eSIM is completely ineffective. It is unreliable for basic tasks, let alone the "Global" connectivity they charge a premium for. Final Verdict: Deceptive and Unacceptable Selling a product that fails to perform its one primary function is unacceptable. Redteago is happy to take your money upfront, but they fail to provide the service they promise. We are currently stuck in Turkey with $136 less in our pockets and no reliable way to use the data we paid for. Save your money, save your sanity, and buy a local SIM or use a reputable provider. Redteago is a scam.