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Mr Robin Hopwood

United Kingdom

1 Reviews
4 Reads
1 Useful

1 review

Pumpkin Car Stereo

Don't buy a Pumpkin Head Unit!!!

The unit I bought worked for about 6 - 9 months without problems, it then started developing problems which required a reset almost daily. I contacted customer service and they sent me some software and instructions on how to install it and said this update would fix all my problems. I ran the software as instructed, the unit rebooted and then got stuck on the boot logo. When I reported this they gave me another file and said that I needed to run this to reinstall the firmware, when this didn't work they said I needed to put the unit into recovery mode, but they couldn't tell me how to do it. They then said I needed a new circuit board and it would cost me £20, I refused to pay on the grounds that I did as instructed and that killed the unit. They then said the manufacturer was sending me a new board in 7 - 8 days, this was October 23, after 14 days I contacted them to ask where the board was and they ignored me. I have tried to contact them via various media and every time they block me and won't answer any questions. This company try to give the impression that they manufacture these head units, the truth is they just by in unbadged products and put them in there own boxes. They cannot give customer service because they don'take them and they have no knowledge of how they work. It is now January 4th and the circuit board has still not arrived, so I can safely assume that it was never coming and they were prepared to put their lies writing. If you are looking to buy this style of unit don't buy from Pumpkin and do lots of research until you find a company that has lots of good reviews.

2024-01-04Helpful 1