Deceptive advertising and treats customers like trash
I had an extremely bad experience with Viva Naturals. I purchased $650 of products from Viva Naturals and they advertise a Money-Back Guarantee saying “We’re really proud of the products we make. But, if you’re unhappy with your Viva Naturals purchase for any reason, just let us know within 90 days. We’ll be happy to refund your money, no questions asked and no hard feelings.” I also saw the small print saying “Our Money-Back Guarantee only applies to first-time purchases of a product and orders $100 or less.” When I had problems with their Omega-3 fish oil and tried to avail of their advertised guarantee and requested a refund for the first $100 of my order (which was $399 total) Viva Naturals said they would not honor their Money-Back Guarantee because my order was MORE than $100, even though I only asked them to honor the guarantee for the first $100 of my order. I've placed three orders with Viva Naturals (Order #149902 for $399.40, #149905 for $159.76, #152323 for $86.68) and they have treated me like garbage. Multiple times, they have falsely advertised their policies (rewards, guarantee, etc.) and I have not held them accountable for it. Now they are twisting their Money-Back Guarantee to avoid honoring it, even though I paid them over $600 in good faith and have over $40 in unused rewards. Their product is one thing, but all I asked was for them to advertise honestly and treat me fairly when something goes wrong. Based on Trustpilot, many other customers have had the same experience with their fish / krill oil products: Tony Savage: 1 Star Title: Krill oil capsules aren’t even half full! Review: Well When I went to take a Antarctic Krill oil capsule of theirs I recently bought the capsule crushed in my grip but nothing leaked out! This made me look at the capsule in front of a light bulb and to my surprise it was less than half full! I examined all the capsules in the bottle and they were all the same. This is troubling to me because I just switched to this brand because of the price but every other brand I have ever used of the same dosage had the same size capsules but the were full! I tried calling the company but could reach no one and had to leave a voice message with my number and email address but have not heard back. Buyer beware! I have no idea if this is a deceitful practice or a malfunction but either way filling capsules just halfway gives the appearance of deception I would not think a company who cares about their reputation would ignore! Update: 6 weeks have passed since I left voicemails with this company but have gotten zero response. Not a good sign! Amy L Gutyan: 2 Stars Title: unhappy ... count your capsules when you get them home. Review: i ordered the triple strength omega 3's 180 count and take 2 a day, they lasted just over a month. i wasn't paying attention on the length of time between ordering. 2nd time i ordered viva naturals triple strength omega 3 180 count through amazon on July 16,2020 delivered 7/22/220. I take 2 a day and it should lake me 3 months to finish according to the packaging. i believe there is a possible mislabel ...intentionlly? hope not, but I'm not sticking around to find out. i hope nutri gold delivers what they sell! KS: 2 Stars Title: Capsule Leakage Review: 1) Just wish the customer rep who took my orders (bought two orders) be more helpful by telling me that there will be a Black Friday special coming soon. A few dollars saved means a lot to people on fixed income. 2) The last bottle I opened from the previous batch had leakage. It smells offensive. Hope the new orders won't have that leaking issue.