Please Avoid this Site !! Read my experience
I made the mistake of shopping on this site. I registered and found the product I wanted, I always research sellers no matter what online shopping site I use, so I chose a seller that had 1000s feedback, however not all positive and an overall satisfaction rate of 96.1%. So I went and ordered thinking it would be okay. My item arrived well packaged but very damaged to the point that it smashed, dented and no use at all. I contacted the seller who then stated it’s not his fault, not his problem and to get it fixed at my cost at a local watch store in the UK. I replied stating it’s not even fixable they offered the equivalent to £7.50 and again telling me to get it fixed. I was absolutely shocked and told the buyer no way. Anyway wasn’t getting anywhere so I opened a dispute with DHgate, I got a reply very quick to be told that they would punish the seller so that they can’t do business anymore on DHgate and agreed with me totally, they then went on to say we’ve given me $20 dollars, GBP £16.30, I was like, what the hell, my spent $164 watch that good for nothing and you gave me $20!! I replied to DHgate and saying $20 is pointless it’s damaged, never had a response. And guess what the seller never got punished like they said and is still doing business 3 months later. So I just put it down to a lesson learned, left the seller negative feedback with pictures of the watch and thought I will never use DHgate again. The day after I left the negative feedback seller contacted me then saying he would offer me a $10 dollars discount off another item if I removed the review and you must remove review first. Well I think you can guess my reaction, begins with F and ends with F!! Anyone out there if you are thinking of using DHgate and in particular seller “Linlove” then think twice!!! My lesson is learned, DHgate totally support sellers even when they are in the wrong, and if you lucky to receive your damaged order and it’s damaged be prepared to loose a lot of money. Suppose I should have know who a Chinese site like DHgate would side with, and that’s a Chinese seller. Don’t go thinking that other Chinese websites are different, there not, there all the same!!! And another thing I’ve noticed since putting my mobile number on the site I’ve had 100s of calls and texts trying to sell insurance, energy, credit cards, loans and car accident call centres, so I’m guessing they sell your mobile number. For me a lesson learned and at least I only lost $164, others loose thousands.