RightStuf is a great company but it…
RightStuf is a great company but it needs to be remembered that it is a small company. Getting responses and help sometimes take time, and functions slow down during the holidays. They also do not ship preorders on the day they come out, like Amazon or other sellers may do. Sometimes a preorder never gets sent to me with the others and is marked as out of stock even though they were "in stock" on the day or shortly before they were released. However their preorders are discounted so by taking longer, you save more. They also send out a lot of preorders a week early or so, which I have never had from another vendor. They have many hard to find titles, and you can purchase out of stock items to receive at a later date. However again, they don't send them as soon as they are available most of the time and if you want them to send you items that are now available, you may need to buy another order and they will throw in any other open items you have that are available. They sadly raised their free shipping threshold which cut down on my frequency of orders, even for the club members such as myself. However they run promos at a discounted (original) price every now and again. Rightstuf packaging is amazing and they seem to genuinely care about the items they are shipping. I frequently got damaged books from other places I purchased online, and I have gotten maybe 4 damaged books out of the 300+ I have purchased on RightStuf. In the end the company is great to buy from, but you need to be patient and consider the savings vs time cost when it comes to ordering items, especially preorders and out of stock items.