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Sara G

United Kingdom

1 Reviews
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1 review

Virallush

Buy one get one free disaster

I ordered the deal of buy one get one free mascara and primer .Wheb I did eventually receive it I had only been sent one mascara .What followed was weeks of trying to either get what I ordered or a refund and was treated appallingly.They did everything possible to get rid of me .They said I did receive it,they said because I’d received it I could get £5 refund ,then this went up to £10 .It took days for a reply each time and I was made to feel like it was my fault and I was lying .after telling them I would take it further and after I’d thoroughly had enough I said I would accept £15 refund .I wasn’t happy but had really had a gutful by this point .I received £11.17 because I’m in the uk !!! It’s actually laughable the lengths they’ve gone to in order to refund me at little as possible ! The mascara was awful ,can’t tell you about primer as never received it ! £25 for a load of hassle ,I DO NOT recommend this company for anything other than making you feel like a thief !! Avoid

2025-10-22