Think twice before purchasing, 🚩red flags are for real!
I hate to give bad reviews but I tried to do my research on what to expect when making this purchase, so I want to help others. I was worried about this purchase from the start since so many of the mascot websites look almost identical and carry the same products. I decided to use JoyMascot and made my purchase ignoring red flags and hoping they would deliver (even if a little late) because there are very few other places to get a costume like this affordably online. I couldn't find anywhere more reputable to get this from and it is essential to a future marketing campaign. I followed up with an email to see if I could get a response from customer service and I was encouraged as i got a response pretty quick. I knew going in that there would be a delay in delivery. This was another red flag I noticed before purchase but all these sites including joymascot said delivery would be delayed due to "the factory moving." Customer service was helpful everytime I reached. About a month after order, I received the inevitable delays email. This was fine as long as they stuck to the dates. About a week before our delivery date, the money was refunded and the purchase cancelled. Unfortunately, this isn't a casual purchase and we were depending upon this costume for a marketing campaign set to start. We have now lost more than a month of precious time, and have to try and figure out other plans. It's clear this order was never started and there was little true intent to deliver. I told customer service that the order should have never been taken if this was the case. I would recommend to anyone to expect massive delays at best and that it is highly doubtful that the product will even start fabrication and even more doubtful that it will be delivered at all. I hesitate to call this a scam because I did receive my money back but it was a terrible experience and has cost me precious time. I highly recommend NOT ordering from JoyMascot. ***In response to sellers reply, It is not true at all that I didn't reply to three emails as the seller as stated. I hate to give bad reviews but I won't stand for lies either. No vendor refunds money this way in any case. They deliver the product as purchased. It's best if you just own up to supply chain issues and work on fixing those instead of making up lies.