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lynne bonalini

United States

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1 review

Smootheal

Buyer beware of China based company

Do not purchase from the China based company. Quality is poor and if you want to exchange the product you have to return it to China and the postage exceeds the value of returning it. They advertise that they are Australian but do not be duped like I was. I purchased a pair of leather boots which were of substandard quality and the sizing was too small even though I always take that size. I enquired about an exchange and was told that I would be charged postage but could keep the boots. I did not agree to this as the next pair of boots may not fit either and requested a refund. This was agreed on but the postage back to China was half the price of the boots. After contacting the company I was offered 15% refund, however I consider this an insult considering there is no transparency about the fact that their goods are to be returned to China. BUYER BEWARE. This company is NOT Australian and you will be caught out of pocket if the item is unsuitable. DO NOT RISK BUYING FROM THIS COMPANY. Cheap and risky as I have learnt.

2025-06-10