Govworks saved my job
Service was great. They saved me from a great deal of trouble two weeks ago. I didn't have a travel date, but I needed a passport to prove work status at my job because my social security card had a restriction which never got removed and my passport was my only hope because I didn't have a U.S. birth certificate. This company saved me and my job and I couldn't be more grateful after getting laid off early in the year. I will admit when I read these reviews at first, I was very concerned and I was afraid I wouldn't get my passport in time, but one customer service representative Nikki was very helpful and she was very patient, she put my mind at ease and helped a lot. While I don't know everyone's experience on here, it seems like a lot of people had a bad experience because 1. They didn't send in all their documents 2. Department of State rejected/suspended their passport As for customer service contact, I have gotten a hold of them everytime and the longest wait time for me was 17 minutes more than likely because I called around lunch time, but this was a rare occasion. I did the 6-7 business day rush service. Sent my documents February 21st and received my Passport March 3rd. For those who are trying to do same day service, even if you got to passport agency and book an appointment yourself, you still may not be guaranteed as their are limited slots available for that and I'm not really sure if that's a problem any private expediting company can solve. Thank you Govworks for saving my job and thank you for getting me through this rough hurdle.