Roborock CS is awful
Roborock CS is awful. You have a problem and ask to speak with a supervisor and they tell you there is none. I asked if they report to someone and Joe, who hung up on me twice because I was asking him questions that were too hard to answer, he then said yes. I said that's who I'd like to speak with. Oh, they're not available. On top of that, you can't speak with anyone in the warranty department. Only communication with them is via email. I should have read all of the negative CS reviews and problems that plague their product. Barely into 3 months with a product that I thought I was upgrading from a Roomba (never a problem n 3 years) too and Roborock Qrevo S is broken down and can't make its way to the dock before it runs out of battery. It also won't rerun to the dock after telling it to. It says "returning to dock" on n the ap but it just keeps vacuuming. I would love to speak with some type of a supervisor of CS and the warranty department. I'm waiting to be contacted by the warranty department for a resolution. I'll be back to say how it went.