Please be aware of refund policy !!!
Update on my refunds: After communicating with customer service, they agreed to refund 90% of the item's value and the full shipping fee. However, I still lost £17 for cancelling a standard-size dress order without personalisation. If you’re used to free returns and ordering multiple items to choose from, this company isn't for you. They charge the full shipping fee plus 10% of the item's value as a restocking fee. Essentially, you'll pay at least £20 just for placing an order, even if you're not satisfied with the dresses. In my case, I didn't even see my order as I cancelled the order due to it not being able to meet delivery timeline on time.