Creality Product and Customer Service
I had purchased a Creality Ender-5 Plus printer this Jan (2020) and have nothing but trouble after a 1 1/2 weeks into the purchase. Timeline of complaints: 26 Jan: BL touch not working properly, temperature of nozzle not heating filament properly, wanted situation resolved or money refunded -n o response back from organization 05 Feb: third time writing email for resolution - flashed firmware, printer stayed above bed and showed printer process completed even thoOugh no printing took place - no resolution from compa ny 14 Feb: nce again, I informed company about my dissatisfactionof the product...the z offset now did not work...requested any information, RMA numbers, or any other requirement needed to send back printer for a full refund - still no response from company 17 Feb: received 1st response from company wanting video of problems - informed customer service representative(Zoey - all conversation after this dealt with her) I had already taken the printer apart and put it back in its original box and I was unsatisfied with the product and wanted a full refund 19 Feb: customer service to me that I needed to cooperate with them to resolved the condition of the printer (asked if I could give c1ompany more trust) 9 Feb: informed customer service after being tired of getting no responses from the company until now I was done with trusting the company after my first non-response from 1 1/2 weeks into my p2roblem and wanted a full refund 2 Feb: customer is still pushing the issue of wanting me to talk to a technician about the printer instead of accommodating my re2quest for a refund 3 Feb: informed customer service (once again) I wanted a refund and to send any necessary items to me for shipping product back to2 them 5 Feb: company customer service still not honoring my request for a refund - wanted me to talk to a technician to redo all my troubleshooting on the printer (already tried all troubleshooting steps mentioned in all emails form technician previously) 25 Feb: previously mentioned to customer about trying all troubleshooting steps to fix problem - none worked; still will not honor request for a full refund on printer - informed customer service representative I am ready to contact legal authorities over this situation 27 Feb: customer service representative wrote back to me to repeat same troubleshooting steps previously accomplished, and wanted video of problem...already stated prior that my printer was packed up in its original box and was not being unpacked and reassembled again 28 Feb: told customer service representative I was done and will be taking this issue to someone in a position higher than her; have already filed complaint with the BBB and this matter; called number listed on contact pag364-5097e (805-) and received a recording to leave. a message So far, no actions from the company have been met. I would advise anyone wanting to buy products from this company to think otherwise.