Couldn't be happier.
We have been using Otis elevator for years and couldn't be happier. They are always on time, and very respectful of your time. They are very thorough, prepared, and expert in their repairs. If you're lucky enough to live in the Ellicott City, MD area, ask for Randy Roberts, he is absolutely the best and has superior customer service skills. It's employees like Randy that will keep me a loyal Otis customer.