Failure on all levels
1 STAR – BUYER BEWARE: MORE THAN 7 WEEKS LATER, NO PRODUCT AND NO REFUND I am giving VVSBOX ONE STAR because zero stars is not an option. I placed Order VV25453 on July 4, 2026, and paid $87.99 through PayPal. As of August 27, 2026, I STILL HAVE NOT RECEIVED THE PRODUCT I PAID FOR, AND VVSBOX HAS NOT REFUNDED MY MONEY. This review is not being written after one unanswered email or a minor shipping delay. I have given VVSBOX repeated opportunities to resolve this matter. When my order did not arrive, I contacted the company and requested a refund. Instead of returning my money, VVSBOX told me to continue waiting because the package was supposedly still in transit. At one point, they offered me a 30% discount code as compensation. Think about that. I had not received the product I had already paid for, yet I was offered a discount to spend MORE MONEY with the same company. I rejected that offer and continued demanding my refund. VVSBOX subsequently told me that it could not issue a refund because the package remained in transit. Later, I was told that the package had cleared customs but there was a delay at the local carrier's pickup stage. Meanwhile, I remained without my merchandise and without my $87.99. I eventually gave VVSBOX a FINAL 24-HOUR NOTICE and made it absolutely clear that if my money was not refunded, I would begin truthfully documenting my experience on the consumer-review and social-media platforms where VVSBOX does business. VVSBOX was given that final opportunity. They did not refund my money. Therefore, I am doing exactly what I told them I would do. Everything stated in this review is based upon my actual transaction and written correspondence with VVSBOX, which I have retained. The facts are simple: ORDERED: JULY 4, 2026 AMOUNT PAID: $87.99 AS OF AUGUST 27, 2026: NO PRODUCT AS OF AUGUST 27, 2026: NO REFUND REPEATED REFUND REQUESTS: YES 30% DISCOUNT CODE OFFERED INSTEAD: YES FINAL OPPORTUNITY GIVEN TO REFUND MY MONEY: YES REFUND RECEIVED: NO What makes this even more troubling is that VVSBOX sent me an email titled “Share Your Thoughts – We'd Love to Hear from You!” asking whether I was satisfied with my purchasing experience and inviting me to select a satisfaction rating. So, VVSBOX, you asked for my honest assessment of my experience. Here it is: ONE STAR. I gave your company more than ample time to make this right privately before I began documenting my experience publicly. I would much rather have received the merchandise I purchased or my money back than spend my time writing this review. Consumers considering doing business with VVSBOX can decide for themselves what they think about this experience. As for me, after waiting more than seven weeks, repeatedly requesting my money back, receiving neither the merchandise nor a refund, and giving VVSBOX a final opportunity to resolve the matter, I cannot recommend this company. VVSBOX still has my $87.99. I still do not have the product I purchased. That is my experience with VVSBOX.