Helpful Customer Service, Still Waiting on New Machine
Ordered a 160mW laser lipo machine and when it arrived the screen did not work. Due to the time difference, communication with a customer service representative was delayed although on their website it states that their Live Chat is available 24/5. When I did get into contact with a customer service representative, she informed me that she could send me a replacement laser module board or a replacement machine. I could not fix the machine on my own so she said that she would send me a new replacement machine. Yesterday (2/23), I received a tracking number for FedEx, however, per the FedEx website, no record of the tracking number could be found. The customer services representative informed me that it's because the mail company hasn't picked up the machine from the warehouse. It is now day 2, and the FedEx tracking number can still not be found. Due the inconvenience, I will only give 2 stars for now and will update my review once I receive my new machine.