Exceptional customer service.
I was looking for a specific frame to replace one I had broken. The place I had purchased them from said they were discontinued. I contacted 3 or 4 other online retailers and was told they weren't available. I finally found SimplyEyeglasses.com and sent an email asking if my specific frames were available. I got a message back saying they were out of stock, but asked why I was looking fit that particular frame. I replied with my rather embarrassing story about how I had broken my frames by trying to adjust them myself and I wanted to replace them so I didn't have to buy new lenses also. The rep I was speaking with contacted the sales rep for the manufacturer and found that she actually had the exact frames I needed. I was able to place my order and save myself several hundred dollars. 3 or 4 other companies had the chance to help me, and none of them gave any effort. The service I received here was beyond exceptional. I will most certainly be using SimplyEyeglasses.com again, and will recommend it to family and friends.