Whats going on with Sports Direct and its courier EVRI
I placed an order for goods with Sports Direct on 03/02/25 and paid for standard delivery. I was informed the LATEST delivery would be on 10/04/25. They emailed me on the 07/04/25 to confirm that the goods were shipped, were at the hub of EVRI their Courier, and 'would be with me shortly'. The goods never arrived and I heard nothing from Sports Direct or EVRI. I checked the tracking every day which was still showing the goods at the hub. There is no phone number for either Sports Direct or EVRI to allow customers to speak to a customer services advisor, so everthing has to be done through online bots. After going round in circles for 4 days I was told to download a missing goods pro-forma enquiry form. It took another 4 days to get a response saying that an investigation was being carried out, and another 2 days for Sports direct to email me advising the goods - expensive running trainers - had been 'lost in transit', obviously a euphemism for stolen at the EVRI hub. At no time did EVRI respond to my emails. Sports Direct have now informed me that the goods are no longer in stock and a refund has been passed returning my money which will now take 3-5 WORKING DAYS to show in my account. As this is the Easter holiday weekend with bank holidays on Friday and Monday it will now be the 24/0/25 before my money is refunded, a full three weeks after placing my order. Sports direct have ignored my email asking for reasonable compensation for the time spent trying to resolve the issue, the additional cost to purchase the same trainers elswhere, which is going to be £40.00 more or the extended time that it has held my money before returning it to my account. My recommendation for anyone planning to use either Sports Direct or EVRI as a courier is to think very carefully before doing so. I have since carried out some online research and viewed consumer programmes that tell of numerous same incidents with Sports Direct and EVRI. If true, the EVRI hub warehouse must be either staffed with incompetents and/or theives.