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John Barrett

United States

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1 review

Gnomon Watches

Bracelet fell apart 1 week after purchasing a watch.

I'm giving 2 stars for the customer service after a purchase. At the beginning of March 2020 I was in Singapore for Business and purchased a Steinhart watch at the Gnomon store. Ithe watch is very nice but one week later, after I had returned to the United States the bracelet fell apart. A threaded pin fell out somewhere and the watch fell off my wrist. My guess is that when Gnomon sized the watch for me that they failed to properly tighten the pin. I emailed Gnomon to ask about getting it fixed but to date have had no response. So I'm stuck with an $800.00 watch that I cannot wear. What really peeves me is that I paid extra for the jubilee style bracelet which fell apart. Bottom line, nice stuff but poor aftercare.

2020-03-18