The drive motor on my Redliro treadmill…
The drive motor on my Redliro treadmill went out, so I contacted the company to get a new motor (off warranty), and answered all their questions about my weight, how often I lubricated the belt, how often I used it, etc. They then asked for the order number, which I no longer had. They told me they would not sell me any parts to their machine without the original order number. It's important to note I was not requesting a refund or warranty service. All I asked was for the price and availability for a new motor.