Wrost customer service in the world
I took my drone in for a minor repair that was supposed to take 3–4 business days. I have a valid warranty until late 2026, yet the store told me it would not be honoured in Hong Kong. For the first three weeks, DJI provided no updates at all. When I returned to the store, they claimed they had been waiting for me to pay a quotation they had never sent, despite having my email and phone number. What followed was more than 15 emails over two weeks just to get access to the quotation. DJI then insisted they had “attempted to contact me on several occasions,” when in fact they made a single phone call on a Sunday morning and never tried again. That is not customer service. When I finally received the quotation, the payment link did not work and only displayed a system error. Even after a month of delays and constant back-and-forth, I still cannot pay for the basic repair. Something that should have taken less than a week has now dragged on for over a month with nonstop miscommunication, internal mistakes, and a complete lack of accountability. This has been one of the worst service experiences I have ever had, and I have no intention of dealing with DJI again in any capacity.