Appalling company
Appalling company! There should be a button for Zero stars! Unfortunately our Insurance company Royal Sun Alliance have contracted out part of our claim to this bunch of cowboys whom I have learned have just changed their name (probably due to being that bad they had to change it to get rid of the stigma, I shall post their old company name shortly). All of our claim with Royal sun alliance up to this point has ran smoothly and I have complained to them about this despicable company and they are reviewing Renews treatment of myself and my husband and our claim. From start to finish they have been rude and incompetant. They have failed to carry out a proper investigation of our sofa which is a power sofa, that no longer works correctly and the leak we had has caused this and water damage and tears to our sofa due to the failed mechanism. All the 'expert' did was come into our house with a terrible attitude, take a couple of photos, press the power button ask if we had bought the sofas in a sale or from a discontinued range at a discounted price which we informed them we had not and he then left. He would not interact with us, when my husband tried to explain the situation with the power recliner he ignored him and said you must wait to hear from renew after I have given them the report and this could take several weeks. He was in our home for a maximum 5 minutes if that. He did not do anything or look intently at the sofa he did not even go underneath the sofa to look at the mechanism or turn or touch the sofa! His report stated that there is no water damage and all of the damage is wear and tear! The leak which damaged the wall and this sofa did not damage or penetrate our other sofa which is in perfect condition, although bought the same day as the damaged one. When we challenged renew on this and explained the full extent of their engineers investigation and all of the above they were rude and just said we agree with the report and we will not be budging on it. I have had to go back to Royal Sun Alliance who are investigating it and have told me not to worry. This has caused untold stress and anxiety in what is already a terrible situation with all the damage to the building and all whilst looking after my terminally ill brother who has now passed away. Shame on you Renew! if i good give minus or zero stars I would. Royal Sun Alliance you really need to look at the companies you are subletting to as this has left a very bad feeling! I shall fight on and update when all has been sorted!