Talking to a representative on the…
Talking to a representative on the phone is not a satisfactory way to do business with Dish. They talk at length about which channels you want but they don't cover things like what apps you will receive on your hopper. We wanted Netflix as an option and made the mistake of assuming it was included in our order. Once service was up and running we saw that it wasn't. When we contacted Dish directly one person said we could have a different hopper at no extra expense and they passed us on to their supervisor who then told us that we would need to pay an extra $135 to get a hopper which had the Netflix app on it. After spending $168 to hook up so they wanted over $300 just so we could get Netflix. We have Apple TV so we still could get Netflix just not as conveniently. After canceling one service to get another it feels like they have you at their mercy and they don't particularly have any.