Two orders, one parcel, and a refund
I placed two orders at their site, the first order containing one item and the other containing two. One of the two item orders got shipped quickly after I placed my order, and the other items from separate orders got shipped together about two weeks later. Fast forward a month, the two items shipped together arrived safely and they're gorgeous. But the item shipped on its own, never arrived. The tracking showed only information of the day of the shipping, so I sent them a message about it. First they seemed to ignore me having two parcels incoming, and the orders being mixed up in those, and assured my my item was in my country and soon to arrive. I sent them a message back immediately, clarifying that this was not the case. A few days later, they messaged me back and apologized, refunding me the amount of the item that was lost. They also offered that they could reship the item for a discounted price, but I will be getting it from elsewhere. In conclusion; the shipping times are long, and so can the preparing days be. The items that arrived has been good quality for me, but a missing parcel and them being slow at responding wasn't a great experience. I won't be going back unless I can't find the items I want elsewhere.