From a customer service perspective
From a customer service perspective, this airline is up there with the worst! I would not recommend at all if you are looking for a stress free journey. Our flight was delayed at Heathrow without any explanation from the airline as to what was happening. As a result, we missed our interconnecting flight (also with Chinese Eastern Airway). Being in Shanghai, you'd expect the service to be better (given as it is one of their main hubs) but we were treated like cattle being moved around and shouted at with no clear instruction. The airline is a complete mess when it comes to organisation and customer assistance.