Misleading Offerings and Lies from Customer Service
We are an Indonesian company and wanted to work with Aspire for the sole purpose of offering payment links for our customers in IDR. This was advertised to us throughout the whole registration process. It took over a month for verification to be completed, as their system would constantly glitch and make us resubmit documents. Communication via email took long to get responses, but we went forward and finally received verification. We were looking forward to being able to use Aspire for our business, only to find once we had access to the account that they completely removed the option for Indonesian Rupiah and opening IDR accounts all together. I brought up my concern to the customer service representative weeks prior, as a friend told me they had a problem with IDR and Aspire, but the representative (Vamsi) assured me that it wasn't true and I would have no problems once I got into my account. Well, I've gotten into the account now and to my disappointment, No IDR available. Only USD, EUR, and GBP. Aspire wasted weeks of my time and energy and lied to me when I brought this up weeks ago. Update your websites and train your team before making huge changes in your offerings.