Dodgy customer support for years now.
This hasn't changed in over 10 years now and i'm sick of it. Customer support always delays and looks for excuses to keep you waiting for days, weeks. Sending them proofs, photos is never enough, act as if they don't know what's going on, we should all have be video creators to present the issue. Takes weeks to resolve a case (previous DOA case worth 150€, took 5-6weeks to resolve) spending more time and energy, than it's actually worth. They're probably hoping u'd just give up. And if you don't insist enough and just give in, you'll always end up getting an offer of a partial refund for a broken item (on arrival). *edit, Reply: it's obvious you didn't read a word I said. I'll try to shop elsewhere as much as possible.