Delivery service is dreadful.
Delivery service is dreadful. We have had a delivery pass for many years with Sainsburys, but we won't be renewing. The amount of issues we have had in the last 2 years have been horrific. We had a delivery last week with a lot of substitutions that we did not want. We asked the driver to refund them. He was clearly in a rush and said he would. 5 days later, we are still waiting for the refund. My wife has spend about 3 hours trying to sort this out. Two phone calls and one email later and we are still no further forward. The people on the other end of the phone are hopeless and you cannot understand what they are saying. They give the impression that they just do not care. They owe us over £20. No wonder Sainsbury's is losing market share. We will be going back to Tesco's or Morrison's after this pass runs out. They want to try and keep market share, this is not the way to do it. If Lidl or Aldi ever get into the home delivery market and you own shares in Sainsbury's - sell them, they'll be bust within 5 years.