Very sad experience
Very sad experience. I had a word with the customer support executive, he was so arrogant. I was booking my ticket from a desktop platform and certain page of the website was not loading, i.e the seat selector page. I called the customer care and i'm trying to explain him the problem, he just says, "update your app". I said, "Sir, I can't because I'm logged in with my laptop, I don't have an app, he kept reciting, "update the app". This happened for about 10 minutes where I'm explaining him the situation and I asked him to transfer the call to someone else as he is not able to solve my issue, he says, "there is no one else here". I just cursed him and hung up. Booked my trip from makemytrip instead.