This place is a joke - AVOID AT ALL COSTS
This place is a joke, truly. I needed to purchase a bear costume for a project, and they had a great bear, so it seemed. Before ordering I told them the date I needed it and they promised (several times) no problem / not to worry / no stress etc. The item arrived 2days late, making it unuseable, but it didnt really matter as the costume I received was a complete joke. NOTHING like the costume on their site at all. Their response? "We tried our best to make it for you", meaning they are trying to clone someone elses product. IN asking for a full reimb/return, they said they could if I paid the shipping back! Mind you it shipped from CHINA vs the US where they said it was "in stock" and able to ship from the US. EVERY step of this process was completely miserable, and they are noting but liars selling knockoff crap that isnt even a shadow of the product they are claiming to sell. AVOID, AVOID, AVOID. Oh - if shopping around, Shop Mascot is exactly the same company as MascotPro, where the exact thing happened, ultimately with the same customer "support" person.