I’d give no stars if I could
I’d give no stars if I could! I ordered a few try it on dresses and everything was fine. I then went ahead and ordered 5 custom made dresses, only 1 fits!!! Raised this with JJs house and have checked the measurements we have provided are correct which they are. Upon receiving JJs house ‘quality control’ photos which shows the sizes the dresses have been made to, you can see they don’t match the sizes we provided! For one of the dresses the middle seam is totally misaligned which I think is the cause for one of the dresses being too big. One of the dresses is way too long, and their response was we didn’t provide the hollow to floor measurements so they had to make the dresses on a standard height ratio. When I sent them screenshots of the measurements I HAD provided they then responded to say all dresses had been made in accordance to the measurements so they completely backtracked!!! I have provided them with so many photos and evidence that the dresses have not been made correctly to size, and now they have completely ignored me!! There is no phone number to call, and when I did get email responses to start with it took over a week. I first raised my complaint on 6th April, it’s now over 5 weeks later and I’ve gotten nowhere!!! No solution and my wedding is weeks away. Spent £480 on dresses, 1 fits and to alter the other 4 I have been quoted £344!!! Might as well order new ones! Truly disgusted at the service, I will be reporting to Trading Standards. AVOID AVOID AVOID!!