Fast, efficient, problem solved in less than 5 minutes
My licence (which I have got through a freeway website years back) was linked to a previous installation, and it needed to be released. I have contacted their customer service via live chat on a late Saturday afternoon, I was the second on the cue, waited less than a minute to be connected to an agent, a human one. I have sent my message with my request, they answered to try again, and it worked. Shameless service, thank you!