MY HAT IS OFF TO CUSTOMER SERVICE - BRAVO
My hat is off to Nora from Customer Service. We worked on my order for over 2 months and finalized a satisfactory solution. My products arrived damaged, and one had a missing part, which was critical for operating as advertised. Nora not only sent me a new unit (damaged again by shipment) but told me to keep the unit with the missing parts for spare parts. She even facilitated a refund of a reasonable amount of money with her supervisor. I received that refund and am now closing this case. Working with Joybos was a professional pleasure. Many online vendors blow you off, and you lose every cent spent on their products. Not Joybos, they stand behind their sales. Kudos and best wishes forward.