Did not refund trip to Hawaii even after Hurricane
Due to the storms that happened in Hawaii, I decided to cancel my trip there for September knowing that cleanup along with other unforeseen events could happen. I asked for a refund on flights that I started paying on and was told that I will not get a refund and would lose the money. The only way I would get a refund is if the airline itself cancelled the flight which wasn’t the point. I cancelled the trip because of the uncertainty of the safety of the island after the storms which they will not honor. I have used this company in the past with no problems of adjusting and refunding but this is different and not acceptable. I feel disappointed and upset now that I am out hundreds of dollars for a trip that I won’t be going to.