Consumer warning Rotimatic NEXT return…
Consumer warning Rotimatic NEXT return process (Order #78800) Hello Rotimatic Team Your poor customer service and support have made us extremely frustrated. I submitted a refund request for Order #78800 on 13 February at 08:09 GMT. Ticket no - 215473083868650 You policy states that there is no obligation refund. We did not like the product, and now we absolutely dont like the customer service due to it's poor handling of the situation. I have been doing multiple email exchanges with support on, and every customer service personal game me a scripted response stating they are handing over to someone. The following are the dates of my contact with you: • 13 Feb – 10:18, 10:53, 16:43 GMT • 16 Feb – 11:29, 13:03, 19:54 GMT • 19 Feb – 10:10 GMT • 20 Feb – 09:39 GMT • 21st Feb 5PM GMT scheduled call and no one joined • 26th Feb 12:46 GMT Despite this, it has now been over 14 days without any further response or return shipping instructions. I am simply requesting to return the product in line with Rotimatic’s published refund policy. My next step will be if you don’t provide any action for retuning the item in next two days, I’m taking you to UK Consumer Court. Do not reply to me with the same scripted reply, please, to meet your SLA of response time. I am simply reuqested return shipping instructions. ================================================================ This was the review I wrote about the product return on 28th Feb. Rotimatic still haven't processed the return. We just wasted money. They are a fraud company.