Never got my order
Placed my order April 13 for a customized pillow. I haven't received an email of when it's being shipped or an expected delivery date until I contacted them. I got an email from their support team saying the product was shipped April 21 but no expected delivery date was showing. For a week no update has been made through the Arrive app so I contacted USPS to see if it's lost. I got a call back saying the tracking number is not part of USPS' system, they can't locate/find the package and it's not on its way. I emailed mademine to let them know what happened and asked for a refund, so far no response. There's still no sign of an expected delivery date. It said it was being shipped from Fremont, CA but when my statement for my card said customgifts.com from Hong Kong. I did go on the BBB and reported the issue through a live chat. Update: Received my order June 3