Don't waste your money using this company
After having my phone stolen on holiday, I thought well at least I am covered with my insurance to then discover this company couldn't grasp the concept of a pickpocket. I explained that I was told by my hotel that reporting it to the police wasn't done as they wouldn't provide me with a crime number, so my claim has been denied. To be honest even before they knew that I knew it would be denied considering the email I received asking how a phone could be stolen out of a zipped back. Clearly a company full of bright sparks! What a waste of money and an extra stress I didn't need on top of an already stressful situation.