Good follow through on order fulfillment
I ordered a post mounted unit with cuspidor which, due to supply chain issues, took 5 months to receive. After I unpackaged it, I attempted to use the 2 inch chair mount already on the chair to support it and the post was bigger than 2 inches. The manufacturer said they could work out a fix but could give no time frame for the work around. My sales rep from Dental Planet called to inquire about the purchase and make sure all was well. He took it upon himself to find a fix that was successful and much more timely. Thanks. Great customer service.