I would give them zero stars if…
I would give them zero stars if possible. I requested a refund for a double charge more than 45 days ago and still haven’t received it. I can’t speak to a manager and just get told over and over I’m on the list for expedited refunds but it never happens. I also never received my passport as requested but that could be blamed on covid 19. I never asked for that money back even though they failed to provide their service but to not return the duplicates charge is outrageous.