Great product, very poor customer service and fulfillment.
I will just start out by saying I have received my products, and the ones that I did get are fantastic. Wotofo makes great stuff. That being said. I Placed my order on April 22nd, they gave me a tracking number, and that said that my order had shipped 4 days later and was awaiting drop off at a USPS facility. After a couple of days I am concerned as it hasn't arrived at that facility yet. So I sent in a ticket, and was told that I needed to be patient, and that the product ships from China and that typically I should allow 20 days for delivery. No big deal, right? I mean, they should put that on the order page, but that is what it is. I was OK with 20 days. Fast forward to June 5th, which is a few days longer than 20 days I should think. My package finally arrives, and out of the 3 tubes of mesh strips I ordered 2 are beautifully packaged, well put together and altogether a good value in my opinion. While perhaps not quite worth the wait. The third tube was.. well it was beautifully packaged as well, the problem was there was nothing inside of it. I have put in a ticket requesting they either refund or replace in a timely fashion, I will update when they get it resolved. Update 6/8 - Customer service reached out and refunded shipping plus promised to send a replacement. Long story short, I will continue to buy their products, but maybe not from them directly. The shipping time was absurd, the response to my concerns was basically a "be patient" and then a long silence, and I only got 2/3 of my order.