Steer clear I'm afraid to say
Steer clear I'm afraid to say. I have been trying to get my Falcon Oven fixed by them since last October (having bought it May 2026 with what was meant to be 2 months lead time but delivered 2 months late, Sept 2026) and I can only think they must be going under as I am having virtually non existent after care and service by them. My hob needs replacing and the wrong one has been delivered or its been delivered broken to their engineers 4 times now. The people they use to fix it do not communicate and keep ordering the wrong parts. The oven arrived cooking hotter at the front than the back (the engineer said this is a common problem) and this has still not been fixed, nearly a year later, despite someone coming out to replace a part very late in the evening last autumn. The doors are not adjusted properly so wonky and heat escapes at the bottom. the oven rattles. There seems to be no way to get to the bottom of these problems. I made the decision to go for such a premium oven as I hoped it might be a once in a life time purchase and I loved the look of it but now I can't stand to look at it with it's plank of wood where the hob should be. I've been cooking on camping stoves since last October and can't find a way forward. I hate to write this as I don't want them to go bust as then there really never will be any way to get it fixed but please steer clear at all costs if you value your sanity! I have spend hours upon hours on the phone and writing emails and they as a company just do not function, just like their ovens.