Seemed great at first
1. Can't update reviews and other issues with reviews 2. Expired/mishandled (moldy) treats over and over 3. Customer service very mixed They screen reviews and won't let you update a review. For example, I have been buying their Full Moon treats for years now and the last 5 or 6 bags have come moldy. I buy them at another store and store them in the same environment they are not moldy, so I know it's not me. Customer service seems to think I'm just taking advantage of them sending a replacement, but I gave up and started buying them elsewhere since the replacements are all moldy as well. I previously gave the treats a positive review but now I can't go back and review it. Same with other products. I care about durability on nonfood products as well and appreciate when others update a reviews and try to do the same. Despite screening their reviews (which shouldn't be allowed for ANY website IMO) I still find reviews for the wrong product. For example, a leash review on a treat product page. In that case, it was obvious, but if the reviews were for a similar item, it might not be. Their customer service has previously been nice but after repeated complaints about quality, they have been sarcastic and disrespectful to a degree I've never experienced before. I've worked in customer-service roles for over 20 years and would never dream of speaking to someone the way they have to me. I think it's because of multiple complaints, but I have provided pictures, offered to send them back, never even asked for a replacement although they always offer one, I don't want it if it's also moldy. I also noticed when I went back to update the review that multiple more recent reviews stated the same problem.