No commercial gesture
I bought a cheap smartphone and faced a technical issue that made the phone unoperational. I tried to fix this issue myself via the cubot support team (we exchanged a lot by email and applied software fixes) but without success. I was asked then to send back the phone to the repair center in Poland via a parcel delivery company. As it is a smartphone, this proves to be impossible for me (at least for s reasonable price): the phone is scanned at the airport and returned to the sender because it may contain a lithium battery (even in my case it didn't as I removed the battery). Following this I recontacted the cubot support team in order to have a partial refund or a discount for another buy. They didn't accept to do anything and didn't propose me any cheap delivery solution to their repair center. Because if this, I cannot recommend this seller.