SIM card didn’t work. Customer support useless
SIM card didn’t work. Support were utterly useless. Kept asking me the exact same questions like “what was the error message” I’d tell them and then they’d ask for a screenshot. Then they wanted the ICCID number, I’d tell them and they’d want a screenshot so I sent a screenshot. Told me to try disable my current sim, I told them I removed it from the device and tried the eSIM, then they told me to try removing the physical sim from the device despite me having literally just told them I’d tried that. I told them I already had and sent them the error message screenshot, then they asked me what error message I got so I said the same as before, then they said “plz tell us the error message” so I had to type it out for the fourth time. They kept typing like children, using “plz” Just an endless loop of asking for a refund, being asked for the error message, being sent new SIM cards and being asked for information about my device. Had to do a bank chargeback in the end and bought from Airalo which worked fine.