Waste of time
Thoroughly disappointed with the services, my case was closed without any notification. When i called to find out what happened the investigator basically said i posted a message on the portal and got no error messages so it's not my fault. My case was dismissed with them heavily siding with the local planning authority even when I've provided 25 documents and emails including an acknowledgement that they were wrong once i appointed a legal specialist who was paid at my expense. This issue has cost a working class family thousands of pounds in unnecessary tick box costs, has caused several anxiety issues and took a year and three separate applications for a simple approval. The financial burden has forced us to sell our family home to pay off credit cards while my partner was pregnant, thanks for making me waste even more of my time on a pointless endeavour.