Very poor service
Very poor service. Paid £36 for expedited delivery but still waited 10 days for the dresses to arrive. When I contacted the company to complain, all I got in return was a sentence full of grammatical errors, saying items would be delivered soon. No apology or offer of recompense. Unable to return any products due to the ridiculous returns policy, which doesn’t allow returns if you buy different sizes of the same product. I bought 4 bridesmaid dresses for my daughter, 2 styles and 2 sizes in each style. We kept one dress and wanted to return the others. This cannot be done. Neither can items be returned if you change your mind, so if you purchase an item and it doesn’t suit you, you cannot return it. Even if the company agrees to a return, they charge return postage plus they deduct an additional 10% of the purchase cost. A total rip off. I am now left with three dresses that I cannot return, having spent over £200.00 at Cicinia. I will never use this website again.