Faulty system with no customer service
FoodPanda's system is broke. Orders are always late, sometimes they don't even arrive at all with zero explanation. Compensation is a joke. FP even has the audacity to charge a service fee for "partner restaurants", which basically means restaurants to which they take no responsibility about the order and I have to reach out myself and clear any issues (this happened recently with Domino's here in Kuala Lumpur where I was charged but never received my order). I was a loyal customer for years. Goodbye.